Car insurance
Procedure to follow in the event of a claim and obligations of the insured
The replacement vehicle must always be requested by phone, calling 900 101 369 and indicating the name of the insured, the insurance policy number, the garage where the insured vehicle is located and the garage´s telephone number.
In order to provide the services described as the object of cover, the insurer reserves the right to ask the garage where the insured vehicle has been taken for repair to provide supporting documents regarding the type of damage caused to the vehicle and the repair time involved.
At all times, the cost of fuel and of the rental vehicle beyond the time expressly authorised by the insurer will be for the account of the insured.
13. Risks excluded from all covers